Terms of Service

Please read these Terms of Service ("Terms", "Terms of Service") carefully before using the Rivalitics website and platform (the "Service") operated by Rivalitics ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

1. Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

2. Service Description and Use

Rivalitics provides a platform for competitor review analysis, lead generation, and outreach assistance. Our services include, but are not limited to, review mining, AI-based filtering, lead enrichment (including LinkedIn profiles, emails, and phone numbers), analytics, and cold-outreach generation.

You agree to use the Service in compliance with all applicable laws and regulations, including but not limited to, data privacy laws and regulations concerning telemarketing and email marketing.

3. Credits and Payments

Certain features of the Service are credit-based. You may purchase credits, and these credits can be used to access specific functionalities as detailed on our platform (e.g., review analysis, lead enrichment, outreach generation).

All credit purchases are final and non-refundable. Credits do not expire. We reserve the right to change credit pricing and the credit cost of services at any time.

4. User Responsibilities and Conduct

You are solely responsible for your conduct and any data, text, information, and other content that you submit, post, and display on the Service.

You agree not to use the Service:

• For any unlawful purpose or for the promotion of illegal activities.
• To attempt to, or harass, abuse or harm another person or group.
• To provide false or inaccurate information when registering an account.
• To interfere or attempt to interfere with the proper functioning of the Service.

5. Disclaimer of Warranties and Accuracy of Information

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. Your use of the Service is at your sole risk. We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Accuracy of Information: While Rivalitics strives to provide accurate and up-to-date information through its lead enrichment services (including emails and phone numbers), we source data from third-party providers and public an publicly available information. We cannot and do not guarantee the accuracy, completeness, or timeliness of any information provided, including but not limited to contact details. You acknowledge that any reliance on such information will be at your own risk. We are not responsible for any errors or omissions, or for the results obtained from the use of this information.

6. Compliance with Laws - Do Not Call Lists

You are responsible for complying with all applicable laws and regulations in connection with your use of the Service and any data obtained through it. This includes, but is not limited to, laws regarding marketing, solicitation, and data privacy.

Do Not Call Compliance: If you use any phone numbers obtained through our Service for outreach, you are solely responsible for ensuring compliance with all applicable telemarketing laws and regulations, including, but not limited to, the Telephone Consumer Protection Act (TCPA) and any national, state, or local "Do Not Call" list requirements. You must independently verify and scrub any contact lists against relevant Do Not Call registries before initiating any calls. Rivalitics provides data but does not perform Do Not Call list checking on your behalf.

7. Intellectual Property

The Service and its original content (excluding content provided by users), features and functionality are and will remain the exclusive property of Rivalitics and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries.

8. Limitation of Liability

In no event shall Rivalitics, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

9. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of Deleware, United States, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

12. Contact Us

If you have any questions about these Terms, please contact us via the contact form on our website or by email at support@rivalitics.com.